For Our Patients
Your Satisfaction Is Our Priority
At WEPPA, patient and family satisfaction is of the utmost importance. We take pride in ensuring that patients and their families receive the best care while in the ER and leave on the path of recovery and healing.
If you have any questions about the care you received, please complete the form below, and someone will get back to you. We have also included a few quick links and FAQ’s that may also address your questions.
Medical Records
To access medical record information about your emergency department visit, please click on the link below.
Payment
To access and make debit/credit card payments on your account, please click on the link below.
Surprise Billing Protection
Read our notice regarding balance or surprise billing protection by clicking the link below.
FAQs
What is included in my bill?
Following your emergency room visit, you will receive a bill from Wake Emergency Physicians, PA (WEPPA) for the professional services rendered by the physician and/or Advanced Practice Provider who treated you during your visit.
In addition, you will receive a separate bill from the facility where you were treated (WakeMed, UNC Health Johnston, UNC Health Nash, UNC Health Wayne or Granville Health System).
If ancillary services (radiology, labs, etc.) were utilized during your treatment, you will also receive a separate bill for those services.
I have a question about my bill. Who do I contact?
For dates of service after May 31, 2017, please contact LogixHealth at (855) 691-9890.
For dates of service prior to June 1, 2017, please complete the “Contact Us” form. A representative will respond to your request.
How do I make a payment?
There are several ways you can make a payment:
- Call LogixHealth at (855) 691-9890, 24 hours a day to make payment by phone
- Pay online at www.doctorpayments.com
- By mail to:
Wake Emergency Physicians, PA
P.O. Box 890053
Charlotte, NC 28289-0053
If your bill has been sent to collections please contact AmeriFinancial Solutions or Optimum Outcomes as referenced on the correspondence that you received regarding your account.
AmeriFinancial Solutions
8:00 a.m. – 9:00 p.m. EST Monday through Thursday
8:00 a.m. – 5:00 p.m. EST Friday
8:00 a.m. – 12:00 Noon EST Saturday
Phone: (800) 945-7184
Optimum Outcomes
8:30 a.m. – 9:00 p.m. EST Monday through Friday
8:30 a.m. – 1:00 p.m. EST Saturday
Phone: (800) 752-4172
Is my insurance required to cover my ER bill?
The answer to this question depends on the terms of your insurance plan. However, the NC Prudent Layperson Legislation N.C. Gen. Stat. § 58-3-176, 58-67-50(c) and 58-3-190 (1997) requires that coverage for emergency services must be provided to the extent necessary to screen and stabilize the person covered under the plan. If the emergency services are obtained from a hospital or other provider outside the managed care plan’s network, they must still be covered if a prudent layperson would have believed that a delay in seeking treatment would have worsened the emergency or if the patient went outside the plan network for emergency treatment for reasons beyond his or her control.
What insurance plans do you accept?
Wake Emergency Physicians, PA, cares for every patient who presents to one of our Emergency Departments regardless of insurance status or ability to pay. While we participate as an “in-network” provider with some insurance providers in North Carolina, patients who seek “out of network” emergency care are protected under North Carolina law and by federal protections under the No Surprises Act. Please contact your insurer directly if you have questions about your coverage.
How do I get my medical records?
- WakeMed’s Emergency Departments, all locations, please call (919) 350-8374.
- UNC Health Johnston – Clayton or Smithfield, please call (919) 938-7705.
- UNC Health Nash, please call (252) 962-8130.
- UNC Health Wayne, please call (919) 731-6117.
- Granville Medical System, please call (919) 690-3236.
What privacy policies protect my information?
Contact Us
If you are having a medical emergency do not use this form, please call 911 instead.
For questions regarding emergency medical services, insurance providers, billing, and more. We cannot provide medical advice, diagnosis, or treatment through email or over the phone.