For Our Patients

FAQs

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What is included in my bill?

Following your emergency room visit, you will receive a bill from Wake Emergency Physicians, PA (WEPPA) for the professional services rendered by the physician and/or Advanced Practice Provider who treated you during your visit.  In addition, you will receive a separate bill from the facility where you were treated (WakeMed, Johnston UNC Health Care/Clayton, Johnston UNC Health Care/Smithfield, Nash UNC Health Care or Granville Health System). 

If ancillary services (radiology, labs, etc.) were utilized during your treatment, you will also receive a separate bill for those services.

I have a question about my bill. Who do I contact?

For dates of service after May 31, 2017,  please contact LogixHealth at (855) 691-9890.

For dates of service prior to June 1, 2017, please complete the “Contact Us” form. A representative will respond to your request.  

How do I make a payment?

There are several ways you can make a payment:

Wake Emergency Physicians, PA
P.O. Box 890053
Charlotte, NC 28289-0053

If your bill has been sent to collections please contact AmeriFinancial Solutions or Optimum Outcomes as referenced on the correspondence that you received regarding your account.

AmeriFinancial Solutions
8:00 a.m. – 9:00 p.m. EST Monday through Thursday
8:00 a.m. – 5:00 p.m. EST Friday
8:00 a.m.  – 12:00 Noon EST Saturday
Phone:  (800) 945-7184

Optimum Outcomes
8:30 a.m. – 9:00 p.m. EST Monday through Friday
8:30 a.m. – 1:00 p.m. EST Saturday
Phone:  (800) 752-4172

What insurance plans do you accept?

Wake Emergency Physicians, PA, participates with most major insurance providers in North Carolina. Please contact your insurer directly if you have questions about your coverage.

Is my insurance required to cover my ER bill?

The answer to this question depends on the terms of your insurance plan. However, the NC Prudent Layperson Legislation N.C. Gen. Stat. § 58-3-176, 58-67-50(c) and 58-3-190 (1997) requires that coverage for emergency services must be provided to the extent necessary to screen and stabilize the person covered under the plan. If the emergency services are obtained from a hospital or other provider outside the managed care plan’s network, they must still be covered if a prudent layperson would have believed that a delay in seeking treatment would have worsened the emergency or if the patient went outside the plan network for emergency treatment for reasons beyond his or her control.

How do I get my medical records?

You can request a copy of your medical record by contacting the hospital where you received care.

  • WakeMed’s Emergency Departments, all locations, please call (919) 350-8374.
  • UNC Johnston Health Care/Clayton or UNC Johnston Health Care/Smithfield, please call (919) 938-7705.
  • UNC Nash Health Care, please call (252) 962-8130.
  • Granville Medical System, please call (919) 690-3236.
What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers can bill you for the difference between what your plan agrees to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency at an in-network facility but are unexpectedly treated by an out-of-network provider.

Click here to read more here about how you are protected from balance billing for emergency services.

What privacy policies protect my information?

The following links provide the privacy practices for each facility staffed by Wake Emergency Physicians, PA.

Contact Us

If you are having a medical emergency do not use this form, please call 911 instead.

For questions regarding emergency medical services, insurance providers, billing, and more. We cannot provide medical advice, diagnosis, or treatment through email or over the phone.

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