For Our Patients
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What is included in my bill?
Following your emergency room visit, you will receive a bill from Wake Emergency Physicians, PA (WEPPA) for the professional services rendered by the physician and/or Advanced Practice Provider who treated you during your visit. In addition, you will receive a separate bill from the facility where you were treated (WakeMed, Johnston UNC Health Care/Clayton, Johnston UNC Health Care/Smithfield, Nash UNC Health Care or Granville Health System).
If ancillary services (radiology, labs, etc.) were utilized during your treatment, you will also receive a separate bill for those services.
What do I do if I have a question about my bill?
For dates of service after May 31, 2017, please contact LogixHealth at (855) 691-9890.
For dates of service prior to June 1, 2017, please complete the “Contact Us” form. A representative will respond to your request.
How do I make a payment?
There are several way you can make a payment:
- Call LogixHealth at (855) 691-9890, 24 hours a day to make payment by phone
- Pay online at www.doctorpayments.com
- By mail to:
Wake Emergency Physicians, PA
P.O. Box 890053
Charlotte, NC 28289-0053
If your bill has been sent to collections please contact AmeriFinancial Solutions or Optimum Outcomes as referenced on the correspondence that you received regarding your account.
8:00 a.m. – 9:00 p.m. EST Monday through Thursday
8:00 a.m. – 5:00 p.m. EST Friday
8:00 a.m. – 12:00 Noon EST Saturday
Phone: (800) 945-7184; Option 1
8:30 a.m. – 9:00 p.m. EST Monday through Friday
8:30 a.m. – 1:00 p.m. EST Saturday
Phone: (800) 752-4172
What insurance plans do you accept?
- Aetna Health, Inc.
- Ambetter of NC, Inc.
- Blue Cross/Blue Shield of North Carolina
- CIGNA Healthcare of North Carolina
- United Healthcare
- WellPath – Directly administered products, including:
- Duke Select/Duke Basic
Is my insurance required to cover my ER bill?
NC Prudent Layperson Legislation N.C. Gen. Stat. § 58-3-176, 58-67-50(c) and 58-3-190 (1997) requires that coverage for emergency services must be provided to the extent necessary to screen and stabilize the person covered under the plan. If the emergency services are obtained from a hospital or other provider outside the managed care plan’s network, they must still be covered if a prudent layperson would have believed that a delay in seeking treatment would have worsened the emergency or if the patient went outside the plan network for emergency treatment for reasons beyond his or her control. The law also bans prior approval of emergency treatment if a prudent layperson acting reasonably would have believed an emergency existed. If prior approval has been given by the health benefit plan for emergency treatment, that approval cannot be retracted after the services have been rendered unless the provider or the patient materially misrepresented the patient’s condition. It requires that a managed care plan impose deductibles and copayments on emergency treatment equal to other treatment. The law states that managed care plans provide information to their enrollees on coverage of emergency medical services, the use of those services, cost-sharing provisions for emergency medical services, and accessibility and availability of those services.
How do I get my medical records?
You can request a copy of your medical record by contacting the hospital where you recieved care.
- If you visited any of WakeMed’s Emergency Departments, please call (919) 350-8374.
- If you visited Johnston UNC Health Care/Clayton or Johnston UNC Health Care/Smithfield, please call (919) 938-7705.
- If you visited UNC Health Care Nash, please call (252) 962-8130.
- If you visited Granville Medical System, please call (919) 690-3236.
What privacy policies protect my information?
Wake Emergency Physicians, PA, along with each of their hospital affiliations, holds the privacy of identifiable health information in highest regard for all patients. The links below outline the legal duties and privacy practices for each facility.